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How batway Protects Your Personal Data

At batway, privacy means proper handling of your personal information while you explore and transact with UPI, Paytm or PhonePe.

Data protection aligned for IndiaSecure payment processing with UPI, Paytm, PhonePePrivacy controls are in your account settings
batway How batway Protects Your Personal Data
HELP AND PRIVACY

Contact batway Privacy Support

If you have questions or requests about your privacy or data with batway, our dedicated support team is available. You can reach us through multiple channels that suit you best, ensuring quick and personal assistance for privacy concerns and account data requests.

Team online

Email Support

Write to [email protected] for detailed inquiries or requests concerning your personal information and data handling specifics.

Live Chat

Connect instantly with our privacy support specialists via the chat bubble on the batway site during business hours in India.

Help Center

Visit our Help Center section on batway.co for articles and steps on how to manage your account privacy settings and data access.

DATA HANDLING

How batway Handles Your Data and Privacy

batway treats your personal and payment data with care and follows strict practices in data storage, cookies management, account security, and retention. We use secure encryption and monitor for unauthorized access.

Personal Data Collection

We collect your name, contact, payment details, and device information only to operate your account and services like deposits via UPI, Paytm, PhonePe.

Cookie Use

Cookies track preferences and session activity, helping your device stay logged-in and the lobby responds quickly to your choices. You can adjust cookie settings anytime.

Account Security

Multi-factor authentication and secure password protocols protect your account from unauthorized access.

Data Retention

We keep your information as long as needed for operational, legal, or regulatory reasons in India, then safely delete it.

Your Data Rights

You have access to your data and can request corrections or removal. Contact us for any data inquiries.

Privacy Contact

Our privacy officer is reachable to handle sensitive data questions or complaints through [email protected].

Privacy Policy Questions Answered

Clear answers for your most frequent questions about how batway manages privacy and data with local payments and account safety.

batway collects information such as your name, email, phone number, payment details including UPI, Paytm, PhonePe transactions, and device data to provide and secure your account.

Your personal data is used to manage your account, process deposits and withdrawals, prevent fraud, and improve your experience while complying with India’s data protection regulations.

Yes, you can view and update most of your information through your account settings, or contact support to request changes or deletion of your data.

We apply encryption, secure servers, and strict access controls to protect your data from unauthorized use, alongside multi-factor authentication for account access.

Cookies help personalise your experience and keep you logged-in. You can manage cookie preferences within your browser or account settings at any time.

Data is retained as long as required for service provision or legal obligations in India. After that, it is securely deleted to maintain privacy.

For any privacy questions or data rights requests, reach out to our privacy team via [email protected] or use the live chat during Indian business hours.